BackROGUE

Customer care

Delivery & Returns

We make returns easy when something genuinely isn't right. We simply need your ROGUE piece to come back to us in the same condition it left us.

Delivery

  • Every piece is made to order in a limited batch. Making and finishing takes 10 to 14 business days, including quality checks.
  • Courier delivery follows in 2 to 3 business days after dispatch.
  • South Africa: R150 tracked delivery.
  • International: from R450. Import duties and local taxes are the responsibility of the person receiving the parcel.
  • A tracking number is emailed to you when your parcel leaves the studio.

Change-of-mind returns

To ensure every ROGUE piece reaches its next woman in perfect condition, change-of-mind returns must be unworn, unused and returned in their original condition within 14 days of delivery. That means the piece is:

  • Unworn, unused, unwashed and unaltered
  • Free from makeup, perfume, deodorant and body-oil marks
  • Free from stains, unusual odours, pet hair, damage or other signs of use
  • Returned with the original ROGUE tags attached, in its original packaging

All returned pieces are carefully inspected before a change-of-mind refund is processed. Items showing signs of wear, use, damage, staining, fragrance, makeup or alteration may not qualify for a change-of-mind return. If there is a concern about condition, we will contact you before finalising the outcome.

Size exchanges: your first size swap is on us.

Faulty, damaged or incorrect items

If your piece arrives faulty, damaged, incorrect or not as described, please contact us at info@byrogue.online with your order number and photos. These cases are handled separately from change-of-mind returns and do not affect your rights under South African consumer law.

How to return

  1. Submit the form below within 14 days of delivery.
  2. We confirm your request and send a returns reference.
  3. Send the piece back with the tags attached, using a trackable service.
  4. We inspect it on arrival.
  5. If it meets the conditions above, your refund or exchange is processed.
  6. If anything needs discussing, we contact you first.

Return request

Questions about an order? Email info@byrogue.online and a real person will answer.